Exchange & Refund
Upon receipt, please inspect the products immediately. We accept exchanges or refunds within 10 days of receiving the order, provided the product and its box are intact and in new condition.
Exchanges and refunds are valid only for unused, intact products in original packaging. A 25% restocking fee applies for the release of returned goods to suppliers’ warehouses.
Exchange or refund requests cannot be accepted in the following scenarios:
(1) Dimensions are approximate. Items should be received for actual dimensions.
(2) Shade and color variations are possible due to batch differences and monitor settings.
(3) Installed products cannot be exchanged or refunded.
(4) ‘Change of mind’ exchanges or refunds are not accepted.
Please note: Some suppliers’ return policies may affect our ability to process refunds or returns.
1. Exchange
1.1 Wrong Items Ordered
Contact us immediately for an exchange. Provide your order number, name, and correct items for exchange. If the item is out of stock, we’ll offer alternatives.
1.2 Wrong Items we sent to you
We are so sorry for this and will need your help to send items back to us if you are not in Sydney. If the products you actually want are out of stock, we will refund you after we receive or collect the products. There is no restocking fee applicable in this situation. The postage fee you spend on sending items back to us will be refunded to you.
2 Refund
2.1 Refundable Situations
Refunds occur when we can’t supply products due to our fault, or supplied products don’t function after exchange or warranty service.
2.2 Non-Refundable Situations
(1) ‘Change of mind’ reasons.(2) After 10 days from receiving the products.
(3) Late delivery due to unforeseen reasons.
(4) Upon the receipt of the products and completion of our inspection, we found the items are not the products we supplied to you or are working properly as described.