Warranty information

Warranty Exclusions

The warranty shall be void for the following reasons:

  • A customers’ in ability to supply proof of purchase or equivalent documentation
  • Products have not been installed fully by a Lice need Plumber or Electrician or qualified installer
  • Products are not installed accord i ng to National standards and State Regulations relevant to the product
  • Products are not installed according to the Manufacturers installation instructions
  • Water pressures and temperatures that exceed stated limitations as below

Max temperatures: 75 degrees
Min temperature: -1 degree
Max pressure: 1000kPA
Minimum pressure 150kPa (300kPA for Shower/Bath diverters)


NOTE: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
NOTE: the 1000kPa maximum water supply pressure does not apply to fire service outlets

  • Fitting of other devises to tapware , eg: water filter
  • Isolation stop taps are not installed where required
  • Fitting of MyBathroomdepot, non-approved in tap body or end of line water flow regulating devise
  • Products used with water additives such as cleaning and or deodorizing additives in cisterns
  • Fair wear and tear, including scratching
  • Un suitable or improper use or installation of item
  • Product is exposed to environ mental elements, chemical, electrochemical or electrical influences
  • Damage as a result of obstructions due to in adequate flushing of the system and water supply prior to use, including but not limited to silt, corrosion, excess water pressure, sand, dirt, thread tape, copper tube pieces, other items not normally presented in potable water supplies
  • Failure to regularly clean or replace dirty or blocked outlet aerator inserts.
  • Service and or repairs with non-standard replacement parts previously undertaken without written approval by MyBathroomdepot.
  • Non-installation of flow regulators in tapware and showers heads etc.
  • Damage to finishes due to adhesives, sealants or abrasive cleaners etc.
  • Damage to finishes arising from installation or post installation use.
  • Damage due to abuse as determined by Service agent.
  • Failure to use no-acetic silicone when adhering mirrors to walls.
  • Failure to observe Manufacturer care and cleaning instructions.
  • Failure to install vanities and basins/tops to finished/completed wall coverings eg. Tile, masonry or other cladding method deemed acceptable as per the Building Code (of Australia)2013.
  • The warranty does not cover any vanity and or top and or basin that has been tiled ‘into’ a wall, e.g. fitting or fixing a vanity to a wall and tilling around it and/or tiling down and or around the vanity and top/basin.
  • MyBathroomdepot will not be liable for the cost of installation or removal of any item and the warranty will be voided if damage occurred during or after installation or a damaged or incorrect unit has been installed.
  • Door and drawer alignment is NOT considered a warranty issue.
  • Glass breakage is NOT covered under warranty once it has left our premises in one piece.
  • Cracked or chipped Stone (Quartz and or Marble) is not covered under warranty once it has left our premises in one piece. Cracked or chipped basins are not covered under warranty once installed.
  • Cracked or chipped basins are not covered under warranty once installed.

Warranty Claims

  1. The warranty claim only applies to defects that have arisen solely from faulty materials or workmanship in the Products
  2. And does not apply to other defects which have arisen as a result of the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse conditions, including excessive water pressure, temperature or neglect of any kind. Alterations and repairs of the Products will void the warranty.
  3. The warranty period commences from the date of purchase or for new buildings from the date of handover for the periods stated in the warranty periods table.
  4. The warranty applies only to the original owner and it is not transferable. 
  5. MyBathroomdepot reserves the right to amend, improve and or change any or all products at any time.
  6. Where a product is covered by a parts and labour warranty, the warranty covers both the repair of the defective part or the provision for a spare part to replace the defective part and the installation of the part.
  7. Where a product is covered by a part only warranty, the warranty covers the repair or replacement with spare part of the defective part and does not include the removal of defective part or the installation of the replacement part or product.
  8. MyBathroomdepot requires adequate access to Product, fittings and fixtures to undertake warranty repairs.
  9. 9.MyBathroomdepot will not be responsible for any consequential damage or costs where adequate access to product fittings is not accessible.
  10. To the extent permitted by law, MyBathroomdepot, will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind by any defect in the Products or components.