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My Bathroom Depot | Australia-Wide Delivery
At My Bathroom Depot, we are committed to providing reliable, efficient and cost-effective delivery services across Australia.
We work with our own delivery team, trusted suppliers and independent freight providers to ensure your bathroom products are delivered as safely and efficiently as possible.
Please read the following Shipping & Delivery Policy carefully before placing your order.
IMPORTANT: STANDARD SHIPPING RATES APPLY TO ELIGIBLE METROPOLITAN AREAS ONLY.
Shipping rates displayed on the My Bathroom Depot website are standard delivery rates intended for eligible metropolitan delivery areas within our designated courier service network.
Deliveries outside eligible metropolitan areas, including regional, rural and remote locations, are subject to additional freight charges.
Shipping costs are determined by several factors, including:
Delivery postcode and location
Product dimensions and weight
Product packaging and handling requirements
Freight provider availability
Delivery accessibility and unloading requirements
Whether specialised transportation is required
Standard shipping rates apply to eligible metropolitan postcodes serviced by our designated delivery providers.
Not all addresses within a metropolitan region are necessarily covered by standard delivery services.
Delivery eligibility is determined by the postcode, product type and available freight services.
Delivery addresses outside our designated metropolitan service areas require a separate freight assessment.
Additional shipping charges will apply where the cost of delivery exceeds our standard metropolitan freight rates.
Customers located outside eligible metropolitan delivery areas must contact My Bathroom Depot for a confirmed freight quotation before placing an order.
Shipping charges displayed in the Shopping Cart or Checkout are calculated using the available shipping information and applicable delivery settings.
Standard checkout shipping rates do not necessarily include additional charges for non-metropolitan destinations, oversized products or specialised freight services.
Where a product or destination requires manual freight confirmation, this requirement will be clearly disclosed before purchase.
For orders expressly identified as subject to freight confirmation, My Bathroom Depot will contact the customer to confirm the applicable delivery cost before accepting or arranging the affected delivery.
No additional freight charges will be collected without the customer's agreement.
If the customer does not accept a proposed additional freight quotation, we will discuss alternative delivery arrangements or cancellation and refund of the affected unfulfilled order, in accordance with the agreed terms and Australian Consumer Law.
Where an order has already been accepted at an agreed total price, any proposed additional delivery charge requires the customer's consent.
Certain bathroom products require specialised handling and transportation due to their size, weight or fragile nature.
These products may include:
Freestanding bathtubs
Large bathroom vanities and cabinets
Toilets and ceramic bathroom fixtures
Large mirrors and shaving cabinets
Heavy stone and ceramic products
Other oversized bathroom products
Bulky and oversized items may incur additional freight charges, including for some metropolitan delivery addresses.
Additional charges may be required for pallet transportation, tailgate delivery, specialised handling or delivery to locations with limited freight access.
Where special freight arrangements are required, customers will be advised of the applicable charges for approval before the service is arranged.
IMPORTANT SHIPPING NOTICE
Standard shipping rates displayed on our website apply to eligible metropolitan areas only.
Deliveries to non-metropolitan, regional and remote areas are subject to additional freight charges. Bulky items, including bathtubs and large bathroom vanities, may also require special freight quotations.
Please contact My Bathroom Depot to confirm shipping costs before placing your order if your delivery address is outside an eligible metropolitan area.
View our Shipping & Delivery Policy for further information.
Our own delivery service is available within selected Sydney metropolitan areas.
Delivery availability is subject to:
Eligible delivery postcodes
Product size and weight
Vehicle accessibility
Delivery scheduling and availability
Customers must ensure their delivery address is eligible before selecting this delivery method.
Where an address is outside our own delivery coverage, alternative freight arrangements may be required.
We use independent freight companies to deliver products throughout Australia.
Third-party courier services may be used for deliveries outside Sydney, interstate orders and large or fragile products.
Delivery charges and service availability depend on the destination, product type and courier requirements.
Some deliveries may require a manually confirmed freight quotation.
All standard deliveries are strictly limited to ground floor or kerbside delivery only.
Our delivery service does not include:
Upstairs delivery or carrying items up or down stairs.
Delivery via lifts or elevators to upper floors.
Moving items inside houses, apartments, units, or commercial premises.
Carrying items into garages, bathrooms, or other designated rooms.
Unpacking, installation, or removal of packaging materials.
For apartments, units, townhouses, and multi-storey buildings, deliveries will only be made to the ground floor building entrance, kerbside, or another safe and accessible unloading point, as determined by the delivery driver.
Customers are solely responsible for arranging sufficient manpower, equipment, or professional removalists to move products beyond the designated delivery point.
This applies to all products, including but not limited to bathtubs, vanities, toilets, basins, mirrors, and other bulky or fragile items.
Delivery fees cover transportation to the designated delivery point only and do not include upstairs delivery, lift access, or internal handling.
If delivery cannot be safely completed due to restricted access, unsuitable unloading conditions, or insufficient customer assistance, the delivery may be unsuccessful, and additional storage, handling, or redelivery fees may apply, subject to applicable Australian Consumer Law.
Nothing in this policy excludes or limits any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.
Estimated delivery times for in-stock products are:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Sydney Metro | 1–3 business days |
| NSW & ACT | 3–5 business days |
| VIC & QLD | 5–10 business days |
| SA, WA, TAS & NT | 7–14 business days |
| Regional & Remote Areas | Subject to courier availability |
Delivery timeframes are estimates only and are not guaranteed arrival dates.
Delivery times may vary due to courier delays, stock availability, weather conditions, public holidays or other circumstances beyond our reasonable control.
We will take reasonable steps to fulfil orders within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.
IMPORTANT: All standard deliveries are strictly ground-level or kerbside only. Our drivers do not provide upstairs delivery, lift or elevator delivery, or internal property handling, regardless of whether a lift is available. Customers are responsible for arranging their own assistance to move goods beyond the designated delivery point.
Standard delivery is to an accessible ground-level delivery point unless otherwise agreed.
Standard delivery does not include:
Carrying goods upstairs
Delivery inside apartments or buildings
Moving products through restricted access areas
Crane or specialised lifting services
Installation or assembly
Removal of existing fixtures
Removal of packaging materials
Customers must inform My Bathroom Depot of any access restrictions before dispatch.
For heavy or palletised deliveries, customers may be required to provide appropriate unloading assistance or equipment where advised before delivery.
Additional services may incur charges, subject to customer agreement and applicable law.
Certain regional, rural and remote locations may not be accessible through standard freight networks.
In these circumstances, alternative arrangements may be offered, including:
Specialised freight delivery
Delivery to a nearby transport depot
Collection from an agreed freight terminal
Alternative delivery arrangements approved by the customer
Additional freight costs may apply.
My Bathroom Depot will not substitute depot collection for an agreed residential delivery without the customer's agreement.
If delivery cannot be arranged on the agreed terms, we will contact the customer to discuss a reasonable resolution consistent with Australian Consumer Law.
Orders are processed subject to payment confirmation, product availability and applicable delivery arrangements.
For orders clearly identified as requiring manual freight confirmation, dispatch will proceed once the relevant delivery arrangements and charges have been agreed.
If an order cannot be fulfilled as agreed, My Bathroom Depot will contact the customer to discuss available options.
These may include alternative delivery arrangements, replacement products or cancellation and refund where appropriate.
Customers are responsible for providing accurate delivery information, including:
Full delivery address
Correct postcode
Contact phone number
Relevant access instructions
Availability to receive delivery where required
If a delivery attempt fails due to incorrect customer information, customer unavailability or undisclosed access restrictions, reasonable redelivery, storage or handling charges may apply where properly disclosed and legally recoverable.
Customers will be informed of the applicable charges and arrangements before redelivery is scheduled.
Customers are encouraged to inspect their products as soon as reasonably possible after delivery.
Please check all packaging and products for visible signs of damage.
If damage is identified:
Take clear photographs of the damaged product.
Photograph the external packaging.
Retain the original packaging where reasonably possible.
Contact My Bathroom Depot with your order number.
Provide relevant photographs and a description of the issue.
We recommend reporting visible transit damage within 24 hours wherever possible to assist with courier investigations.
This reporting recommendation does not limit or exclude any rights or remedies under Australian Consumer Law.
Signing a delivery docket does not automatically waive statutory consumer rights.
My Bathroom Depot takes reasonable care when arranging the transportation of fragile and bulky bathroom products.
If a product arrives damaged, please contact us promptly so we can investigate the issue and arrange an appropriate resolution.
We may request photographs, packaging information or other reasonable evidence to assist with the investigation.
All claims will be handled in accordance with Australian Consumer Law.
Where supported by the courier, customers may request Authority to Leave for eligible deliveries.
Authority to Leave may not be available for heavy, oversized or high-value products.
Customers should nominate a safe and accessible delivery location.
Responsibility for goods after delivery will be determined in accordance with the agreed delivery arrangements and applicable consumer law.
Customers wishing to change their delivery address, delivery method or delivery date should contact My Bathroom Depot as soon as possible.
Changes requested after dispatch may result in additional freight charges imposed by the courier.
Any additional charges for customer-requested changes will be communicated before the revised arrangements are confirmed.
Some products may be dispatched directly from our suppliers or distribution partners.
Delivery timeframes may vary depending on product availability and supplier processing schedules.
If a product becomes unavailable or delayed, we will contact the customer to discuss available options.
These may include waiting for replenishment, selecting an alternative product or receiving a refund where required by law.
My Bathroom Depot reserves the right to decline an order before acceptance where:
The delivery address is outside available service coverage
The product cannot be safely transported to the nominated location
Required specialised freight arrangements cannot be confirmed
The product is unavailable
The customer does not agree to a freight quotation that was clearly identified as requiring confirmation before purchase
Where an order has already been accepted, any cancellation or variation will be handled in accordance with the agreed contract terms and Australian Consumer Law.
Any refund legally due will be processed through the original payment method unless otherwise agreed.
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
My Bathroom Depot may update this policy from time to time for future orders.
Any changes will not retrospectively alter the agreed terms of an existing order without the customer's consent.
For shipping enquiries, regional freight quotations or assistance with your delivery, please contact:
My Bathroom Depot
Website: https://mybathroomdepot.com.au
Email: Sales@mybathroomdepot.com.au
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